The first thing that comes to mind when you see airplane stories on TV is that it\u2019s probably about another unfortunate incident that passengers have had to face at the hands of the airline. It\u2019s not heartwarming at all to see passengers being taken off flights they\u2019ve paid for because of over-bookings; or, in a more recent turn of events, a mom being assaulted with her baby\u2019s stroller in the airplane by one of the crew members.<\/p>\n
But thankfully, the story in this post is a lot different. When you read something like this for a change, it actually gives you that \u201cfeel good\u201d feeling about airline attendants and the values they hold high when it comes to customer service.<\/p>\n
Peggy Uhle was on Southwest Airlines flying from Chicago to Columbus, Ohio, when the taxiing plane suddenly took a turn back towards the gate. As the plane approached the gate, a flight attendant told Peggy that she\u2019d have to get off the plane. Here\u2019s where stories usually turn nasty, but not this one.<\/p>\n
The gate agent told her to call her husband as soon as possible and this distracted Peggy from thinking that she was on the wrong flight. It\u2019s when she called her husband that she got to know that their son had sustained a head injury and had slipped into a coma. At this point Peggy frantically thought of what she can do to get to her son as soon as possible. But then came another (more pleasant) surprise\u2014the airline had already made all the arrangements for her.<\/p>\n
\u201cThe gate attendant already knew the situation and had booked me on a direct flight to Denver that was leaving in the next two hours,\u201d she said. \u201cThey offered a private waiting area, rerouted my luggage, allowed me to board first, and [even] packed a lunch for when I got off the plane in Denver.\u201d Peggy says that Southwest not only got her luggage delivered to where she was staying but also called to check in on her son. Now that\u2019s something that\u2019s almost unheard of these days! And the cherry on top is that they didn\u2019t charge her for any of these services. So amazing.<\/p>\n
Peggy\u2019s son did sustain serious head injuries but is on his way to recovery. And thanks to Southwest Airlines, she was able to be by her son\u2019s side as soon as she heard the news.<\/p>\n
If you were as amazed by what Southwest did for this passenger, then don\u2019t forget to like and share this post!<\/p>\n
Also, don\u2019t forget to check out the video below in which another Southwest Airlines crew member, this time the pilot himself, made a little boy\u2019s day!<\/p>\n